Refund policy

Returns & Exchanges

7-Day Return Policy

Return requests must be submitted within 7 days of the delivery date.

How to Return

  • Email us at ellecuratesofficial@gmail.com to start a return.
  • Once approved, our team will provide return instructions and a return shipping label.
  • Approved returns must be shipped within 14 days of receiving the return label.
  • Returns due to fit, sizing, style preference, color preference, changes of mind, or other subjective reasons are not considered product defects. For these standard returns, customers are responsible for return shipping costs.

Return Conditions

  • Items must be returned in their original packaging with all original tags attached.
  • Items must be in brand-new condition. Please take care when trying on clothing. Returns will not be accepted if the item has stains, marks, makeup residue, odors, or other signs of wear.

Damages & Issues

  • Please inspect your order immediately upon arrival. Contact us within 48 hours if your item is defective, damaged, or incorrect.
  • Email clear photos of the item, packaging, and issue. Our team will review the matter and provide a resolution.

Non-Returnable Items

  • Custom or made-to-order products
  • Sale items
  • Gift cards

Exchanges

The fastest way to exchange an item is to return the original item first, then place a separate order for the preferred item once your return is approved.

European Union – 14-Day Cooling-Off Period

  • For orders shipped to the European Union, you may cancel or return your order within 14 days of receiving it, for any reason and without justification.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Items must be returned with tags attached and must be free from wear, stains, odors, perfume, makeup marks, or damage.
  • Once the item is returned or proof of return shipment is provided, we will issue the applicable refund to the original payment method.
  • Original standard shipping costs may be refunded where required. Expedited shipping charges are non-refundable.

Refunds

  • Refunds will be issued to the original payment method as soon as the returned item is received and inspected.
  • Bbank or card provider may require additional time to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, contact us at ellecuratesofficial@gmail.com.